Timesheets can be 'Rejected' by the authorising client if authorising electronically, i.e. via Etzsign (as per this example) or Online signing:
Timesheets can also be rejected by you, the admin user, at the point of validation. Either way, the timesheet will take on a status of 'Rejected' and will not go any further in the process until it has been Reopened, whereas the process starts again from scratch. At the point of Rejection, a reason must be given for the rejection and the system will email and SMS the candidate to inform them their timesheet has been rejected:
At that stage the candidate can log back in to their portal, select the timesheet and Reopen it to correct the problem and then resubmit their timesheet in the usual way. The Admin User can also Reopen a Rejected timesheet if they wish - this can be done via the Timesheet Display area for the system. Rejected timesheets can be identified from the Timesheet Chaser Report, so this report should be referred to regularly as part of your internal process in managing the system.