Welcome Messages Log

This report can be found in Reports>Other reports>Welcome message log.  This option will give you an excel spreadsheet containing information about to whom and when the Welcome and Login request emails have been sent. This information will help you if a Candidate or User is having problems with logging in to the system.

We cannot give you the exact email details as this contains confidential information.

 

If user is having difficulties logging in then you need to make sure they are using the latest login details sent. In the above example the Candidate Clive Harris has requested new User login details after the welcome email was sent. He needs to use the User Login Details password as this request will have reset the login details sent with the Welcome email.