If a user is having difficulty logging in to timesheetz.net, Admin users now have the ability to unlink an etz account from any identities that have been created.
This is done by using the Disassociate User option on the User record.
Once you have disassociated the user, you will need to send them an invitation email, You can do this by clicking the Send Invite button from the main user list.
The user will receive an invitation email containing a link. Once they click the link, they will be taken to the following page:
If the user has already created an etz identity and they wish to link their new identity to the same email address, for example, they must click YES, PLEASE LET ME SIGN IN.
They can then enter their email address and associated password, and their new identity will automatically be linked to their etz account.
If they do not have an identity, then they will need to select NOT YET, I NEED TO REGISTER. This will allow them to create their etz identity.