Below explains why you may not be able to download an invoice image
(Undelivered Sales Invoices)
If you are trying to download an invoice image and it is not allowing you to then it could be that details have been changed before being delivered or batched.
If you select the pencil icon to 'amend invoice' and the background colour is yellow then you will need to follow the this process:
1. Got to 'Undelivered Sales Invoices' tab
2. Copy the invoice number
3. Select 'Invoice Display' within the 'Sales Invoices' tab
4. Input the invoice number
5. Select 'Re-create Invoice' at the bottom of the page
6. Select the green 'Re-fresh' button
The background colour will no longer be yellow and will look like the below image:
Once this process has been followed you should now be able to download and view the image.